Anti-spam policy

Consent is required

You may only email people who gave you permission to do so, and you must be able to show when and how that permission was given. Purchased, rented, scraped or appended lists are not permitted under any circumstances.

Every message must identify you

Your sender name, from address and postal address must be accurate. Subject lines must not mislead recipients about what the message contains.

Unsubscribing must work

Every marketing message carries an unsubscribe link and a one-click unsubscribe header. These cannot be removed or disabled. Unsubscribe requests are honoured immediately and permanently across your whole organization.

What we enforce automatically

• You cannot send from a domain you have not verified by DNS.
• Hard bounces and spam complaints suppress the address permanently.
• Sending is throttled automatically when bounce or complaint rates climb.
• Sending is paused entirely above 10% bounces or 0.5% complaints.
• New accounts start with low sending limits that rise with a clean record.

Consequences

Accounts that violate this policy have sending paused and may be suspended. We do not operate as an anonymous bulk mail relay, and we will not restore sending for an account that cannot demonstrate consent.

Reporting abuse

If you received unwanted mail sent through this platform, report it and include the full message headers. Reports are investigated and the sender’s account is reviewed.